Plotwist support

Plotwist: Story Choices

Need help? Email support@plotwist.io. Tell us what happened and, for purchase problems, the date and the pack you bought. We usually reply within 2 business days.

Keep your progress on a new iPhone

Open Settings ▸ Account in the game and choose Sign in with Apple. Your points, purchases and unlocked choices are then saved to your account. On the new iPhone, sign in with the same Apple ID in Settings ▸ Account.

I bought points but didn't get them

Points arrive once the game confirms the purchase with our server. If you were offline or the app closed, reopen Plotwist while connected to the internet; the purchase is delivered automatically. If points are still missing after that, email us with the date and the pack.

Refunds

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com. Points from a refunded purchase are removed from your account.

Delete your account

In the game: Settings ▸ Account ▸ Delete account. More options are on the account deletion page.

Privacy

See our privacy policy.